goodjl Privacy Policy

1. Introduction and Consent

By registering an account with goodjl, accessing our platform, or using any of our services, you expressly consent to the collection, processing, storage, and disclosure of your personal information as described in this Privacy Policy. You acknowledge that you have read and understood how your personal data will be handled and agree to the terms outlined herein.

If you do not agree with any aspect of this Privacy Policy, you must immediately cease using goodjl services and may request deletion of your account by contacting our Data Protection Officer at [email protected]. Please note that certain information may be retained as required by law or legitimate business purposes even after account closure.

1.1 Controller of Personal Data

For the purposes of the Data Privacy Act of 2012, goodjl Gaming Philippines, Inc. acts as the data controller responsible for the collection and processing of your personal information. Our registered office is located at [Corporate Address], Makati City, Metro Manila, Philippines. Our Data Protection Officer can be reached at [email protected] for any privacy-related inquiries or concerns.

2. Information We Collect

goodjl collects various categories of personal information necessary to provide gaming services, ensure regulatory compliance, prevent fraud, and enhance user experience. The information collected includes:

2.1 Information You Provide Directly

When you register for a goodjl account or use our services, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport number, driver's license number, SSS number, TIN)
• Contact Information: Email address, mobile phone number, residential address, postal code, and province
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), payment card details, transaction history, deposit amounts, withdrawal requests
• Verification Documents: Copies of government-issued photo identification, proof of address documents, bank statements, utility bills, selfie photographs
• Communication Records: Content of live chat conversations, email correspondence with customer support, feedback forms, survey responses, complaints

2.2 Information Collected Automatically

When you access and use the goodjl platform, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, device ID), mobile network information
• Connection Information: IP address, geolocation data, internet service provider, connection speed, time zone settings
• Usage Information: Pages visited, games played, betting patterns, session duration, click-through rates, navigation paths, referring URLs, search queries within our platform
• Cookie Data: Cookie identifiers, preferences saved through cookies, authentication tokens, session IDs

2.3 Information from Third Parties

goodjl may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, Maya, banks, and other payment service providers
• Identity Verification Services: Age verification results, identity authentication data from third-party KYC providers
• Game Providers: Gaming activity, win/loss records, bonus usage from our licensed casino game suppliers (Evolution Gaming, Pragmatic Play, etc.)
• Fraud Prevention Services: Risk assessment scores, device fingerprinting data, blacklist status from anti-fraud databases
• Marketing Partners: Referral source information, campaign attribution data, affiliate tracking information (with your consent)

3. How We Use Your Information

goodjl processes your personal information for the following legitimate purposes in accordance with Philippine data privacy law:

3.1 Account Management and Service Provision

• Creating and maintaining your goodjl account
• Processing deposits and withdrawals
• Verifying your identity, age, and address as required by PAGCOR regulations
• Enabling gameplay, placing bets, and processing gaming transactions
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries
• Maintaining accurate transaction records and account history

3.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing conditions and regulatory obligations
• Fulfilling Know Your Customer (KYC) and anti-money laundering (AML) requirements under Philippine law
• Preventing underage gambling and restricting access to prohibited jurisdictions
• Responding to law enforcement requests, court orders, and legal processes
• Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Maintaining records required by gaming regulations and tax authorities

3.3 Fraud Prevention and Security

• Detecting and preventing fraudulent account creation, identity theft, and payment fraud
• Monitoring betting patterns for collusion, chip dumping, bonus abuse, and other prohibited activities
• Protecting the integrity of our gaming platform and ensuring fair play
• Investigating security incidents, unauthorized access attempts, and policy violations
• Implementing risk management measures and account security controls

3.4 Service Improvement and Analytics

• Analyzing user behavior and preferences to improve platform functionality
• Conducting statistical analysis and research on gaming trends
• Testing new features, games, and payment methods
• Optimizing website performance, loading speeds, and user interface design
• Troubleshooting technical issues and resolving platform bugs

3.5 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonus notifications, and special event announcements
• Delivering personalized game recommendations based on your preferences
• Conducting surveys and requesting feedback on goodjl services
• Notifying you of important account updates, policy changes, and service announcements

You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your account communication preferences. Please note that you cannot opt out of essential transactional communications related to your account, security alerts, or legal notifications.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, goodjl processes your personal information based on the following legal grounds:

• Consent: You have explicitly consented to the processing of your personal data for specific purposes, such as marketing communications
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide gaming services under our Terms & Conditions
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, KYC/AML requirements, and court orders
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights

5. Information Sharing and Disclosure

goodjl does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering services, including:

• Payment Processors: GCash, Maya, banks, and payment gateways that process your deposits and withdrawals
• Game Providers: Licensed casino game suppliers (Evolution Gaming, Pragmatic Play, NetEnt, etc.) who provide gaming content
• Identity Verification Services: Third-party KYC/AML verification providers who authenticate your identity and documents
• Cloud Hosting Providers: Technology companies that host our servers, databases, and backup systems
• Customer Support Tools: Live chat software providers, email service providers, and help desk platforms
• Marketing and Analytics Services: Analytics platforms, email marketing services, and affiliate tracking systems (with your consent)

All service providers are contractually bound to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on all service providers to ensure adequate security measures are in place.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law or necessary to:

• Comply with court orders, subpoenas, or legal processes
• Respond to requests from PAGCOR, the Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), or other regulatory agencies
• Report suspicious transactions or suspected money laundering activities
• Cooperate with criminal investigations or prevent illegal activities
• Enforce our Terms & Conditions or protect our legal rights

5.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified via email and platform notice of any change in ownership or control of your personal data, and you will have the opportunity to delete your account before the transfer if you do not consent.

5.4 With Your Explicit Consent

We may share your information with third parties not listed above when we have obtained your explicit consent to do so for a specific purpose. You have the right to withdraw such consent at any time.

6. Data Security Measures

goodjl implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest, including financial information and passwords, is encrypted using AES-256 encryption
• Access Controls: Personal information is accessible only to authorized goodjl employees and contractors who require access to perform their job functions. All personnel are bound by confidentiality obligations
• Authentication: Strong password requirements, optional two-factor authentication (2FA), and session management controls protect account access
• Network Security: Firewalls, intrusion detection systems, and regular vulnerability assessments protect our infrastructure from cyber threats
• Secure Data Centers: Data is stored in secure, access-controlled data centers with physical security measures, redundant power systems, and disaster recovery capabilities
• Regular Audits: Independent security audits, penetration testing, and compliance assessments are conducted regularly
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches

While goodjl employs industry best practices to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide personal information at your own risk and agree to take reasonable precautions to protect your account credentials.

7. Data Retention

goodjl retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

Data Category	Retention Period
Account and Profile Information	Duration of active account plus 5 years after closure
Transaction Records	10 years from transaction date (tax and AML compliance)
KYC/Identity Documents	5 years after account closure (regulatory requirement)
Gaming Activity and Bet History	5 years from bet placement (PAGCOR requirement)
Marketing Consent Records	Duration of consent plus 3 years after withdrawal
Customer Support Communications	3 years from last interaction
Website Access Logs	12 months from access date

After the applicable retention period expires, personal information is securely deleted or anonymized in accordance with our data destruction procedures. Certain information may be retained in anonymized or aggregated form for statistical analysis and business intelligence purposes.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Information

You have the right to be informed about the collection, use, and disclosure of your personal data. This Privacy Policy serves as our primary notice of information practices.

8.2 Right to Access

You may request access to the personal information goodjl holds about you. You can view much of your account information directly in your account dashboard. For additional information not accessible through your account, contact [email protected] with a written access request.

8.3 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly through your account settings. For information you cannot modify yourself, contact customer support.

8.4 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when:

• The information is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The information has been unlawfully processed

Please note that we may be legally required to retain certain information despite your deletion request, particularly for regulatory compliance, fraud prevention, or legal proceedings.

8.5 Right to Object and Withdraw Consent

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may withdraw consent previously given for optional processing activities. To exercise this right, adjust your communication preferences in your account settings or contact us.

8.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another controller. To request a copy of your data for portability purposes, contact [email protected].

8.7 Right to Lodge a Complaint

If you believe goodjl has violated your privacy rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available at https://www.privacy.gov.ph/

8.8 Exercising Your Rights

To exercise any of the above rights, submit a written request to our Data Protection Officer at [email protected]. Include your full name, registered email address, and specific details of your request. We will verify your identity before processing requests involving access to or deletion of personal information. Requests will be responded to within thirty (30) days of verification.

9. Cookies and Tracking Technologies

goodjl uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

9.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, account authentication, and security. These cookies cannot be disabled without affecting core features
• Performance Cookies: Collect anonymous information about how users navigate our platform, which pages are visited, and where errors occur
• Functionality Cookies: Remember your preferences, settings, and choices to provide a personalized experience
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness (requires your consent)

9.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may prevent you from using certain features of the goodjl platform. For more information on managing cookies, consult your browser's help documentation.

10. International Data Transfers

goodjl primarily stores and processes personal information within the Philippines using Philippine-based servers and service providers. However, certain service providers (cloud hosting, payment processors, game providers) may transfer data to servers located outside the Philippines.

When personal information is transferred internationally, goodjl ensures that appropriate safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission
• Transfers to jurisdictions recognized as providing adequate data protection
• Your explicit consent for specific international transfers

11. Children's Privacy

goodjl services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.

Parents or guardians who believe their child has provided personal information to goodjl should contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

goodjl reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email notification to your registered email address and prominently displayed on our platform at least thirty (30) days before taking effect.

Your continued use of goodjl services after the effective date of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or how goodjl handles your personal information, please contact:

Data Protection Officer
goodjl Gaming Philippines, Inc.
Email: [email protected]
Address: [Corporate Address], Makati City, Metro Manila, Philippines
Customer Support: [email protected] (24/7)

National Privacy Commission of the Philippines
For complaints regarding data privacy violations:
Website: https://www.privacy.gov.ph/
Email: [email protected]

Effective Date: January 1, 2026

Last Updated: January 1, 2026